& Conditions for KLEENtect
Please print this page off,
read it and sign it at the bottom and send it to me at the address underneath.
KLEENtect is taking at least a week to do at present so we usually
pick your Defender up under our "our pay half - you pay half"
scheme and most customers have another car so it is not usually necessary
to borrow the courtesy car. If for some reason I have
agreed to lend you the courtesy car please print off, fill in and sign
& conditions for loan of courtesy car"".
If you are bringing the vehicle to us and want us to send you the loaner satnav (recommended if you do not have your own) fill in the loaner satnav terms and conditions
Chris Parkinson, "Before
'n' After", Bungalow Farm, Smeaton Lane, Rugby,
Terms & Conditions for rustproofing your vehicle
A £200 deposit will be required
to confirm your booking. Send a cheque for £100 with the date
of your booking and a telephone number on the back together with a signed
copy of this "Terms & Conditions" sheet. You will
receive by return a receipt and confirmation and a very comprehensive
21 page visitor information pack which gives you easy to follow
instructions on how to get here and contains all the information you
will need to get the very best out of Warwickshire. (Most
KLEENtect customers are using the "pick up and deliver back service"
so will not need the information pack - we send it anyway as confirmation
of having received your depost.)
The balance is payable by cash,
Bankers Draft or Building Society deposit account cheque. No other kind
of payment will be accepted. You should take particular note of these
conditions if you are picking your car up when the banks are closed
because your vehicle will not be returned without payment & no cheques
(apart from the above two types) will be accepted.
KLEENtect is an innovatory
process developed by myself, Chris Parkinson, owner of Before
'n' After Rustproofing using techniqes and materials largely developed
by myself based on cutting edge industrial techniqes and materials.
It has very little in common with auto body repair. Auto body
repair has existed since the early 1900s and is an industry employing
thousands of people in the UK. Auto body repair is nowadays
a "commodity" whereas KLEENtect is a niche, highly
specialized and cutting edge, artisan treatment which can be carried
out only by Before 'n' After Rustproofing near Rugby.
Time taken for carrying out the KLEENtect
The time take to carry out
KLEENtect may vary from time to time. At the time of writing this
(25th March 08) it is taking around two weeks due to pressure of work.
I am hoping that this time can be reduced considerably in the near future.
Please check with me for current timeings. (Phone 01788 832 255
or email: firstname.lastname@example.org) Please note that I
cannot work to deadlines with the KLEENtect. Times given are an
indication only. Once work has commenced I will not hand
back a vehicle until it is completely finished even if the vehicle has
been paid for in advance. I find that most people have a
second vehicle they can use and they are quite happy to let me take
the time it takes to do a good job. If however your Land
Rover is your sole vehicle and you require a fast turnaround,
I would advise you to wait a little while before having your vehicle
KLEENtected as I hope to be able to achieve much faster turnarounds
in the future.
"Pick up and deliver back service"
Most KLEENtect customers are
now opting for the subsidized pick up and deliver back service.
Under this scheme a driver will come and pick up your vehicle to be
KLEENtected. The driver will come on the train.
I will pay half of the costs of the "pick up and deliver back"
service. So for example if you live in Manchester,
it might take my driver around 2 hours on the train to get to you
and the two hours driving to bring your vehicle to my premises.
Let us say the return ticket for the train is £40. I pay
my driver £8 an hour. So the total cost to you will be
£52 as you will pay for just the pick up and delivery to my premises.
I will then pay for the delivery back to you of the vehicle.
You should make sure you give the Land Rover to my driver with a full
tank. If he needs to put further fuel in the tank he will
do so, show you the receipts and ask you to reimburse him.
The KLEENtect finish is smooth
and high gloss. The appearance is very pleasing to the eye.
While it is close to being as good as a standard automotive finish it
is not possible to achieve exactly the same finish as on the body panels.
This is due to the fact that the KLEENtect coatings are actually thick,
high performance anti-corrosion coatings and do not have the flow and
"run out" and ease of applicaion of modern day car paint
finishes and also because the chassis and underbody are not prepared
to the same degree of smoothness as the body panels.
KLEENtect on rust
I may agree to apply KLEENtect
to a vehicle which is more than a year or two old. In this
case there will be some rust on the underbody and this has to be coated
with a special anti-corrosive paint before the KLEENtect is applied
as a sort of "belt and braces" protection. In
order to be effective this paint has to be applied fairly thickly and
this may result in runs. (It should be noted that a vehicle which
is more than a year or two old will have a considerable amount of rust
underneath even if it has never been used off road.)
with the KLEENtect colours,
an extra colour coat is added between the two anti-corrosive coatings.
So the colour goes on top of the "Barriertect" coating and
underneath the "stayKLEEN" coating. KLEENtect
colours looks particularly effective when colour coded to a light coloured
or medium vehicle or a metallic. (With darker colours I
recommend the standard grey KLEENtect which looks particularly good
on a black vehicle for example). With a colour coded KLEENtect
colours application, the colour match is usually extremely good
and the general consensus is that this gives a stunning appearance to
the vehicle. However, I cannot guarantee an absolutely
perfect colour match in all cases. You should bear in mind
that the underbody is usually viewed in shadow and this will tend to
give the underbody colour the appearance of being darker.
For example "atlantis blue" (on the 50th anniversary model)
had dark blue "lowlights" and light turquoise green "highlights".
So for example if you look at the areas around a rear wheel with the
vehicle in bright sunlight, the panels and wheel spats might
appear to be light turquoise green while the colour coded KLEENtect
colours on the underbody underneath the wheelarches might appear to
be dark blue. But if you stand some distance away and look at
the vehicle, most people agree that the effect is stunning.
KLEENtect colours is particularly recommended for light
to mid colours, and especially fancy mica colours.
I do not recommend it for dark colours as the underbody is usually in
shadow and at a casual glance the eye will generally perceive
dark colours as black. The grey of the standard KLEENtect
looks stunning if the body is painted in black or dark colours.
I take great care to cover
all parts of the underbody. Please note however there are
hundreds of different fittings on a Land Rover each of which may require
spraying from six or more different angles to guarantee coverage.
It is inevitable therefore that you will find one or two spots that
have not been covered, usually no bigger than a coin.
I do not coat the brake back plates or the tops of the chassis legs
in the engine beay or the "dumb irons" on top of the front
chassis legs in the engine bay or the "dumb irons" on top
of the front chassis to which the front bumper attaches at it is impractical
to do so. Please note also that it is not possible to reach
some areas because obviously I can only spray what is visible.
Some areas are not accessible without taking the body off or the engine
out. In general even with the very hard use the KLEENtect
has been found to keep the underbody entirely rust free.
While there is a 10 year anti-corrosion
guarantee witht the KLEENtect you may however see a few specks of rust
here and there even after just a year or two. This is caused by
the fact that some of the components may already be rusting when they
are assembled during manufacture and some rust may sometimes appear
through seams and on welds. In general, even with
very hard use KLEENtect has been found to keep the underbody entirely
rust free. (This is written nearly seven years after KLEENtect
was first introduced).
Buy Back Guarantee
You should be able to more
than recover the full cost of KLEENtect when you sell your vehicle and
if you are not able to do this then I will buy the vehicle back from
you for the trade price plus
the full coost of the KLEENtect. If you decide to sell the
vehicle, contact me and I will tell you the current trade price
and retail price. I will also send you my KLEENtect "test
pack" which contains a test panel coated with KLEENtect,
a transfer pipette (to deposit battery acid or drain cleaner on the
panel), leaflets with testimonials and suggested tests to
carry out on the test panel. You should show this to all
prospective buyers and particularly to the dealer at the "appraisal"
if you are trading it in. I will also send you a fact
sheet with trade secrets on how to prepare the vehicle to look its best.
You should make any prospective buyers aware that the KLEENtect comes
with a 10 year anti-corrosion warrantee and that this is transferable
to new owners.
If you are unable to sell the
vehicle for the trade price that I have indicated plus the full cost
of the KLEENtect I will buy the vehicle from you for the current "Glass's
Guide" trade price plus the full cost of the KLEENtect.
Please note that this will only apply if the vehicle is in sound body
and mechanical condition. If there is damage to body panels
or mechanical faults this will be reflected in a lower price than the
trade price being offered. The buy back guarantee will only
apply if the vehicle has a full Main Dealer Service History.
Please note that before asking me to buy the vehicle back you must have
first offered the vehicle to a dealer.
Your vehicle is insured
for £50.000 in my premises. If you wish to borrow a
courtesy car, your vehicle will be inspected by myself or
my driver together with you the customer and any existing damage to
paintwork, bumpers etc will be noted on a check sheet.
When the car is handed back to you, you will be asked to inspect
the car and sign the check sheet to indicate that the car is being returned
to you in the same conditions that you brought it in. I
have insurance to cover your vehicle up to £50.000. If
your vehicle is worth more than this I can arrange extra cover for a
day for a small charge.
It is extremely rare for any damage to be caused to a customer's vehicle
by myself. No damage has ever been caused by myself to a
vehicle either by the pressure wash or by the waxoyling process.
(Land Rovers are designed to withstand regular - even daily - pressure
washes). About once a year a vehicle will develop a fault
during the work. In previous cases this has always been
an older vehicle and proved to be caused by some kind of bodged electrical
or other repair done before the vehicle was brought to me.
If I am aware that I have done damage I will of course inform you and
give you a signed statement admitting liability and ask you to pay for
your car normally. You will not be allowed to leave without
paying and your car will not be released until you have paid.
You should then get an estimate for putting the car back to the condition
it was in before the damage was caused.
Please note that under law
you have a "duty to mitigate my losses". What
this means is that putting the damage right has to be done at reasonable
cost and if I think your first estimate is too high I may ask you to
get a second estimate. When we are both happy that the work
can be done satisfactorily and at reasonable cost I will send you a
cheque for half the amount on the estimate. You should then
send me the original vat invoice for the repair (this is for my accounts)
once the work has been carried out and I will send you a cheque for
the remain balance. Please note that I will only pay
for the vehicle to be put back to the condition it was in before it
was brought to me. No claims for "diminution of value"
will be accepted. In cases where a fault is noticed which
I was unaware of and which the customer attributes to myself,
please note that I will require proper evidence that the fault has been
caused by myself. I may require a report (a phone call will
usually do) from a garage and in the case of some kind of aftermarket
electrical installation it is very likely that I will need a written
report from the installer and/or the manufacturer.
If for any reason you are dissatisfied
with my work you can bring your vehicle in for inspection and recification
if necessary. My decision on what rectification needs to
be done will be final. No refunds will be given in any circumstances.
Oozing Waxoyl will reassure
you that the job has been done properly. You will find that Waxoyl
will ooze out of the doors, boot lid, bonnet lid and wings for a while.
I will give you some very absorbent towelling rag to wipe this off.
I would advise you to let it drip for about 3 days and then wipe it
off with some white spirit. (It should have finished dripping
after about 3 days.) Waxoyl does no harm at all to paintwork, and is
very light and easily removed, even when dry, with white spirit. You
will find some Waxoyl usually drips out of the car onto the drive when
the car has just been rustproofed (particularly on very hot days).
For the first day or two therefore, you may want to park the car where
this is not going to be a problem or just put a dustsheet down in the
I take great care not
to make any marks on the upholstery. If you do find some,
please don't panic. Waxoyl can easily be removed with absorbent
cotton rage and plenty of white spirit. In cases (extremely rare
- we try to avoid this at all costs) where there are smudges of KLEENtect
this can also be removed but usually we will have to do this.
You will find a smell of Waxoyl
lingers for about 2 or 3 weeks after the car has been rustproofed. The
smell will be particularly strong just after rustproofing. The
smell will be strong for about 2 or 3 days and will then gradually disappear.
If, for some reason, you are
dissatisfied with my work you can bring your vehicle in for inspection
and rectification if necessary. My decision on what rectification needs
to be done will be final. No refunds will be given in any circumstances.
My aim is for you to receive your vehicle back in showroom condition
and I spend a lot of time on the final valeting. I am very careful
to make sure that there is no overspray on the paintwork.
If for some reason you find that I have missed a small area of overspray,
please contact me and I can tell you how to remove this very easily,.
£100 deposit required to confirm
booking. The balance is payable by cash, Bankers Draft or Building Society
deposit account cheque. No other kind of payment will be accepted.
You should take particular note of these conditions if you are picking
your car up when the banks are closed because your vehicle will not
be returned without payment & no cheques (apart from the above two
types) will be accepted.
Please print this page off,
read it and sign it at the bottom to indicate that you accept the conditions
and send it me. If you wish to borrow the courtesy car please
print off :"terms & conditions for loan of courtesy car."
Date of rustproofing booking ...............................